Terms & Conditions – Alkhulaifi Kuwait

Introduction

Welcome to Alkhulaifi Kuwait, your trusted retail shopping destination in Kuwait. We offer a wide range of products to meet your daily needs with high quality and competitive prices, along with a smooth and secure shopping experience.

By using this website, you agree to comply with the following terms and conditions.

1. Use of the Website

• Users must be at least 18 years old or under parental supervision.

• You agree to provide accurate and complete information when registering or placing orders.

• You must not use the website for any illegal or unauthorized purposes under the laws of Kuwait.

2. Orders & Payment

• All orders are subject to availability and confirmation.

• We reserve the right to cancel or refuse any order in case of pricing errors or product availability issues.

• Payments are made through the available methods on the website (KNET, bank cards, etc.).

3. Delivery

• Orders will be delivered to the address provided by the customer.

• Delivery times are approximate and may be affected by external factors (traffic, weather, etc.).

• Customers are responsible for providing accurate address and contact details.

4. Pricing

• All prices are listed in Kuwaiti Dinar.

• Prices may or may not include delivery fees as stated on the website.

• We reserve the right to change prices at any time without prior notice.

5. Intellectual Property

All website content (texts, images, designs) is the property of Alkhulaifi Kuwait and may not be used or reproduced without prior permission.

Privacy Policy – Alkhulaifi Kuwait

We respect your privacy and are committed to protecting your personal data.

Information We Collect:

• Name

• Phone number

• Delivery address

• Email address (if provided)

How We Use Your Information:

• To process and fulfill orders

• To improve user experience

• To communicate with customers regarding orders and offers

Data Protection:

• We use advanced security systems to protect your data.

• We do not share your information with any third party except when necessary to fulfill your order (such as delivery companies).

Cookies:

We may use cookies to enhance your browsing experience.

Return & Exchange Policy – Alkhulaifi Kuwait

1. Returns

• Customers may request a return within 7 days from the date of delivery.

• The product must be unused, in its original condition, and in its original packaging.

2. Exchanges

Customers may request an exchange in the following cases:

• Wrong item delivered

• Defective or damaged product

• Product does not match the description

Return & Exchange Conditions:

• Proof of purchase is required (invoice or order number).

• Request must be made within the specified time period.

• The product must be returned in its original condition.

Non-returnable Items:

• Used or damaged products due to misuse

• Opened items that cannot be returned for health or hygiene reasons

Compensation Options:

• Product replacement

• Refund

• Store credit

Contact Us

For inquiries or complaints, please contact us via:

• 📞 Phone: 96555556578

• WhatsApp: 96555556578